Quality, Care and Excellence

Here at Parkwood, we place the highest priority on meeting and exceeding the expectations of our clients and customers when it comes to the standards of service that we offer and the quality of our staff and facilities.

Our company culture is driven by three core principles; quality, care and excellence, and you will find examples of each of these throughout our business. We are passionate about providing the very best service to the communities we operate in, working in partnership with residents, members and facility users to ensure that local needs are being fulfilled to the highest standards.

The Company adopts this approach in all aspects of service delivery to ensure we achieve the highest standards of customer care. Our Customer Charter sets out our five key priorities:

  • To create the right impression
  • To display a positive attitude
  • To deliver consistently high standards
  • To deliver a safe environment
  • To determine and deliver customer needs

This approach embodies everything we do and visitors to our sites will find evidence of quality, care and excellence throughout each of our facilities and areas of operation. Whether it’s the cleanliness of our centres, the promptness of our customer service or the knowledge and expertise of our staff we are always striving to reach the high targets we set ourselves in this area.

For more information, visit some of our case studies below or contact us.